Service Work Order

Give your service department the access and the visibility to realize a whole new level of efficiency with our Service Work Order module. The ability to track costs and warranties is only the beginning. With Service Work Order, the benefits are immediately realized by your customers, your service department, and of course, your bottom line.

You will now be able to

• determine warranty status, order parts, determine labor requirements, place the work order, and generate reports from a single screen
• Pull customer, product, or serial number information from the Sales Order module
• draw parts from single or shared inventories and alter inventory records
• link inventory requirements directly into the Work Order system
• associate payments and deposits
• progress bill with automatic updating of unbilled lines
• preset minimum billing for activities
• set up technician competence tables which define which activities are restricted to only competent technicians
• associate activities, products and technician types with the specific repair codes
• initiate status messaging which tracks the state of specific work orders for customer review or display on your web site

More information